Effective Date: [2 july, 2020]
At Capital Move, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://capitalmove.com.au or use our services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information such as:
- Full name
- Email address
- Phone number
- Address (for moving quotes or bookings)
- Other details you provide through contact forms, quote requests, or while booking services
We also automatically collect some non-identifiable information like:
- Browser type
- IP address
- Pages visited
- Time and date of visits
2. How We Use Your Information
We use your personal information to:
- Provide quotes and removal services
- Respond to your inquiries or customer service requests
- Send updates about bookings, promotions, or changes to our services
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Service providers or subcontractors involved in your move (with confidentiality obligations)
- Legal authorities when required by law
- Analytics and advertising tools (e.g. Google Ads, Facebook) for marketing and website improvement
4. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Misuse
- Loss or destruction
However, no method of transmission over the internet is 100% secure. You share your data at your own risk.
5. Cookies & Tracking
We use cookies and third-party tools like Google Analytics and Facebook Pixel to:
- Understand how you use our site
- Improve site functionality
- Serve personalized ads
You can disable cookies in your browser settings at any time.
6. Access & Corrections
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may require verification of your identity.
7. Contact Us
If you have any questions, complaints, or requests regarding this policy, please contact:
Capital Move
Email: info@capitalmove.com.au
Phone: 0434545476
Website: https://capitalmove.com.au
8. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page with an updated effective date.